PRIVACY POLICY

This privacy statement explains what personal data is, what types of personal data are collected by Climatecstore, for what purposes these data are collected, how they are processed and what are your rights in this regard. The user can be assured that his data will be treated with care.

 PROCESSING OF PERSONAL DATA

1. What is personal data

Personal data means any information associated with an identified or identifiable person, such as contact information, data relating to his orders, or his products.

2. General principles relating to the processing of personal data by Climatecstore

For the processing of personal data Climatecstore adheres to the following principles:                                                                                                                                                                                               

1.      collects only personal data for specific, explicit and legitimate purposes;                                                                                                                                                                                                                       

2.      does not collect personal data other than those necessary for the accomplishment of such purposes;                                                                                                                                                                                               

3.      will not use personal data for purposes other than those for which the data was collected, without prejudice to what is stated herein, or with prior consent;                                                                              

4.      will not transfer personal data to third parties, except as reported herein, or with prior consent;                                                                                                                                                                     

5. undertakes to ensure that the information is updated, inviting the user to periodically check his personal data

6. will ensure appropriate technical and organizational measures to protect users' personal data against accidental or illegal destruction, accidental loss, alteration, unauthorized disclosure or access and any other illegal form of processing;

7. without prejudice to the above, it will not retain data for longer than is necessary to achieve the purpose for which the data was collected, or for which it was further processed, or as required by law.

3. Personal data that Climatecstore collects and processes
When the user interacts with Climatecstore, personal data is collected and processed. Personal data collected and processed by Climatecstore can be cataloged as follows:

1) Personal details, such as name, e-mail address, physical address (if provided), telephone number (if provided), IP address, in some cases geolocation and language.

2) Information on purchases, such as personal details as specified above, company name (if provided), delivery information, such as delivery address, if different from physical address, information related to the order such as product name, quantity, product name, inventory identification number, product serial number, quantity, purchase date and information about the retailer, payment information, such as credit card or information similar concerning payment and recommendation of a friend (if applicable).

3) The use of information by the user, for example personal details as specified above, of information relating to the product (s) (combined), including the serial number (s) of the products, the warehouse identification code, type of use of the product, date and frequency, access credentials.

4) Requests for customer support and technical assistance, containing personal details, as specified above, the product serial number, product warranty information, place of purchase and other important information that Climatecstore may require to fulfill the user's request.

5) Information provided during the completion of surveys, questionnaires and opinion forms, such as personal details, as specified above, the place of purchase, feedback on the use of the product (s) and the evaluation thereof, information relating to your position.

6) The information relating to the behavior collected through the use of cookies and similar technologies such as pixels, tags and other forms of identification in order to remember user preferences, to understand how the website is used and to personalize marketing offers .

4. How Climatecstore uses users' personal data

Climatecstore collects and processes personal data, if at least one of the following purposes is applicable:

1) Climatecstore provides the user with personalized information concerning news, events, contests and similar marketing content relating to Climatecstore, its products and products made with the collaboration of third parties. The processing of data by Climatecstore in this regard will be based on the user's consent.

2) Climatecstore manages the user's purchase orders, completes the purchase transactions, guarantees the delivery of the product / s purchased, manages any returns. The processing of data by Climatecstore is necessary for the completion of a contract of which the user is a party.

3) Climatecstore provides the user with important software updates and facilitates future purchases by remembering the shipping details. The processing of data by Climatecstore is necessary for the purposes of the legitimate interests pursued by Climatecstore and such treatment is not considered harmful to the user.

4) Climatecstore provides customer service, handles requests or complaints and provides the user with product warranty support. The processing of data by Climatecstore is necessary for the completion of a contract of which the user is a party.

5) Climatecstore guarantees a better customer experience by providing the user with personal benefits such as discounts, or customized offers based on previous purchases and, if possible, at the recommendation of a friend. The processing of data by Climatecstore in this regard will be based on the user's consent.

6) The processing of data by Climatecstore is necessary for the purposes of the legitimate interests pursued by Climatecstore and such treatment is not considered harmful to the user.

7) Climatecstore collects opinions related to the use of products by the user inviting him to fill out surveys, questionnaires or opinion forms. The processing of data by Climatecstore in this regard will be based on the user's consent.

Some personal data of the user will then be collected and processed to allow Climatecstore to fulfill its contractual obligations towards the user, for example, when the user purchases Climatecstore products, contacts customer assistance or requests a guarantee reimbursement . In the event that the user decides not to provide Climatecstore with the personal data required and necessary in this regard, Climatecstore may not be able to fully satisfy the user's request.

5. Place of storage and processing of user data by Climatecstore

The data will be stored at the headquarters of Climatecstore, in Ventec srl Via Gramsci n.29 Cap 95030 Catania or in the place where the hosted servers of the service provider reside.

6. Disclosure of personal user data by Climatecstore

Climatecstore may disclose your personal data to third parties to the extent required by law, by order of the court or decision issued by a competent public authority and for law enforcement purposes. Finally, Climatecstore can share your personal data with the following third parties:

1) Third party suppliers that perform services on behalf of Climatecstore, including invoicing, sales, marketing, IT support, advertising, analysis, research, customer support, product assistance, order fulfillment and shipment dispatch, data storage, validation , security, fraud prevention, payment processing and legal services. These third party providers have access to the data to provide these services but cannot use the user's personal data for other purposes.

2) Third parties to define, exercise or defend Climatecstore's legal rights

3) Other third parties subject to the user's consent

When Climatecstore discloses user data to a third party, it takes all reasonable steps to ensure that such third parties are bound by the obligations of confidentiality and privacy with regard to the protection of personal data. Disclosure is carried out in compliance with regulatory obligations, including the stipulation of agreements relating to the processing of data with third parties, the guarantee that personal data are processed in accordance with our instructions, the law and the regulations in force and for the purposes specified by Climatecstore to guarantee adequate security measures.

7. Storage of users' personal data

Climatecstore keeps user information for periods not exceeding those necessary for the purposes for which it is collected. The period of time for which Climatecstore retains information depends on the purposes for which it was collected and used.

The personal data associated with the information relating to the purchase and warranty of the product are stored and processed for a period of five (5) years from the date of purchase, unless the user has obtained an extension of the period of guarantee or such data are legitimately processed for other purposes, such as personal benefits or personalized direct marketing subject to the user's consent or in order to enforce Climatecstore's legal rights, in which the storage of such information is deemed necessary.

The personal data associated with the provision of direct marketing to the user by Climatecstore is stored and processed for a period of three (3) years from the date of the last opening of Climatecstore marketing communications by the user or in other way of showing interest in such communications.

The personal data associated with the provision of personal advantages to the user by Climatecstore are stored and processed for a period of five (5) years from the date of the user's last purchase of Climatecstore products. Personal data associated with user opinions relating to our products and services are maintained and processed for a period of two (2) years from the date of completion of this survey, opinion form questionnaire.

Relevant personal information will be deleted after the expiration of the above periods, unless such data can be legally stored and processed for other processing purposes, for which Climatecstore has legal bases.

8. Cookie 

Climatecstore uses cookies and similar technologies such as pixels, tags and other forms of identification in order to remember user preferences, to understand how the Climatecstore website is used and to customize marketing offers.

A cookie is a small text file present on your computer or mobile device when you visit a site to allow Climatecstore: (1) recognition of your computer; (2) memorization of the user's preferences and preferred settings; (3) understanding the Climatecstore web pages visited by the user; (4) the improvement of the user experience through the provision and measurement of the effectiveness of the content and of the advertising tailored to the user's interests; (5) carrying out research and analysis; and (6) assistance with regard to security and administrative functions. Some cookies are placed in the user's browser cache, while those associated with Flash technologies are stored with the user's Adobe Flash Player files.

Pixels are small electronic tags with a unique identifier embedded in the websites, in online advertisements and / or in emails that have the purpose of: (1) collecting usage information such as impressions by or clicks and speed of opening of the e-mail; (2) measure the popularity of advertising; and (3) access the user's cookies.

Note: the user can change the settings to be informed when a cookie is set or updated, or to block cookies altogether. For more information, see the "Help" section of the browser. The user can also manage the use of Flash technologies including flash cookies and local storage objects with the Flash management tools available on the Adobe site. Note that by blocking, disabling, or managing all or some of the cookies, the user may not have access to certain functions or offers on the Climatecstore website. For example, to complete a purchase on the Climatecstore website, the user will have to accept the cookies sent by the Climatecstore website.

9.  Data Processor 

Ventec srl based in via Gramsci 29 Gravina di Catania (CT) is the data owner and is responsible for processing the user's personal data.

 YOUR RIGHTS

10. User access to personal data and data portability

The user has the right to access and receive the personal data concerning him provided by Climatecstore, in a structured format, commonly used and readable electronically and has the right to transmit such data to any third party of his choice. The user can access his personal data processed by Climatecstore on the website https://www.climatecstore.com/login?back=my-account

11. Updating and / or deletion of personal user data

The user is asked to update his personal data provided to Climatecstore at any time there are changes to personal data. The user can do this by accessing the site https://www.climatecstore.com/login?back=my-account and modifying the related fields.

To ensure that the personal data processed by Climatecstore are up to date, Climatecstore requires the user to verify them and, if necessary, update them at least once a year.

Your personal data may be deleted from the Climatecstore server site https://www.climatecstore.com/login?back=my-account, unless Climatecstore has the right or is obliged by the laws and regulations in force to keep and to process this information regardless of the withdrawal of consent.

Following the cancellation, the user's personal data will be deleted from the Climatecstore servers without unjustified delay, while a period of two (2) months may be required to ensure the complete cancellation of any information that could be stored in the back-up of Climatecstore.

The user can contact Climatecstore to review, update or delete the stored personal data. For contact information, see section 19 below. Please note that before accessing and making changes to the account, Climatecstore will need to verify the identity of the user.

12. Right of withdrawal of consent by the user

Certain data processing activities by Climatecstore may depend on the user's consent. In this case, the user will have the right to withdraw the consent at any time. The withdrawal of consent by the user will not affect the legitimacy of the processing carried out before the revocation.

If the consent is revoked by the user, Climatecstore and third parties involved in the processing of personal data will interrupt the processing of the user's personal data, unless and to the extent that the continuation of the processing or storage is permitted or required pursuant to applicable legislation on personal data or other applicable laws and regulations. Please note that as a consequence of the withdrawal of the user's consent, Climatecstore may not be able to satisfy the user's requests or provide the services.

13. Right to limitation of treatment and right of opposition

The user has the right to limit the processing of his personal data, if personal data is not correct, if the processing is illegal but the user opposes the deletion of personal data, if Climatecstore no longer needs the personal data of the user for the purposes of processing, but the storage of such data is required by the user to assert, exercise or defend rights, or in the event that the user has raised objections in relation to the processing and verification, if Climatecstore still has a legitimate interest pending for such personal data. For contact information, see section 19.

At any time the user has the right to raise objections to the processing of his personal data collected and processed for the purpose of legitimate interests pursued by Climatecstore, for example, when Climatecstore provides the user with important software updates relating to the products, makes it easier purchase procedures for the user remembering the shipping details of the latter, or when Climatecstore conducts analyzes and statistics on the type of use, date and frequency of Climatecstore products by the user. For contact information, see section 19.

The user also has the right to raise objections to the processing of his personal data for direct marketing purposes. The user can do this by canceling the subscription to Climatecstore information by clicking on the unsubscribe link at the bottom of the Climatecstore marketing communication or by accessing his profile on the website https://www.climatecstore.com/login?back= my-account

14. Right to complain

n the event that the user wishes to lodge a complaint regarding a privacy violation, he must contact Climatecstore, sending his complaint to Ventec srl Via Gramsci 29 95030 Gravina di Catania (CT) or by sending an e-mail to info @ climatecstore .com

The receipt of the complaint will be confirmed within five (5) working days. Climatecstore will do its utmost to remedy the situation as soon as possible and within one (1) month from the date of the complaint. In the event that the response requires a period longer than one (1) month, Climatecstore will notify the user and inform him of the reason (s).

15. Data security

Climatecstore is committed to protecting the security of the user's personal data. Climatecstore adopts the necessary organizational, technical and administrative measures to protect the user's personal data under the control of Climatecstore such as access control, transmission, input and availability, in addition to data separation.

Access to a number of Climatecstore online services is protected by access restrictions based on user name and password. It is important that the user always chooses a password that is difficult to identify for others and protects his password from disclosure.

The personal details and those relating to the user's credit cards, if they have been provided by the user to Climatecstore, will remain encrypted in Climatecstore's secure web servers. Credit card information is directed to one or more certified and approved service providers and will not be stored for a longer period than is required for data processing. All external transmissions of personal data facilitated by Climatecstore are protected by encryption.

In the event that the user has reason to believe that his interaction with Climatecstore is no longer safe (for example if he realizes that the security of any account he may have with Climatecstore has been compromised), we invite him to promptly communicate the problem contacting Climatecstore. For contact information, see section 19.

16. Use by minors

Climatecstore non si rivolge e non intende attirare i minori. Pertanto, i servizi on-line Climatecstore che comprendono account personali sul sito web, che raccolgono dati personali non sono rivolti ai minori di sedici (16) anni i quali non dovrebbero accedervi e Climatecstore richiede quindi che tali individui non forniscano dati personali a Climatecstore. Prima di effettuare l'accesso o di fornire dati personali, i minori devono ottenere il consenso dei genitori o dei loro legali rappresentanti. Se un genitore o un legale rappresentante comunicano, o scoprono con altri mezzi che un minore di sedici anni ha fornito i propri dati personali Climatecstore provvederà alla cancellazione dell'account del minore, se presente, oltre a cancellare i dati personali del minore in suo possesso. 

17. Changes to the Climatecstore privacy policy

Climatecstore may modify or update this Privacy Policy based on need in such a way as to reflect changes in products and services, changes in applicable legislation, regulations or practices and to process customer feedback. We therefore encourage users to periodically review the Privacy Policy. The date of the last update is always shown at the top of the document.

In the event that substantial changes are made to this Privacy Policy, Climatecstore will inform the user by posting a notice or sending a communication.

18. Contact Details

If you have any questions regarding this Privacy Policy or the processing of your personal data by Climatecstore, write to:

Ventec srl,

Via Gramsci 29

95030 Gravina di Catania (CT)

Italy

or send an e-mail to info@climatecstore.com