You can cancel an order within 1 hour of completion by contacting Customer Service.

Climatecstore recognizes the right of withdrawal as envisaged by current legislation Legislative Decree 21/2014, according to which if the customer is a consumer (ie a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form a * Climatecstore * a VAT number reference), you have the right to terminate the purchase contract for any reason, without needing to provide explanations and without any penalty, except as indicated in the following point.

By registered letter with acknowledgment of receipt, addressed to:

Ventec srl - Operational headquarters in Via A. Gramsci 29, - 95030 Gravina di Catania (CT)

By e-mail at

Using the form found below

By submitting any other explicit statement of your decision to withdraw from the contract.

Once the aforementioned withdrawal notice has been received, Climatecstore will quickly inform the customer of the instructions on how to return the goods to Ventec srl - Operational headquarters in Via A. Gramsci 29, - 95030 Gravina di Catania (CT) within 14 days from the authorization.

The right of withdrawal is subject to the following conditions:

The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (ex .: accessories, software attachments, etc ...);

The purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...);

to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the attachment of labels or adhesive tapes directly to the original product packaging should be avoided;

by law, the shipping costs for returning the goods are charged to the customer;

the shipment, until the certificate of receipt in our warehouse is under the complete responsibility of the customer;

in the event of damage to the goods during transport, Climatecstore will notify the customer of the incident (within 5 working days from receipt of the goods in its warehouses), to enable it to file a timely complaint against the courier chosen by him and obtain a refund of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

The right of withdrawal is lost for lack of the essential condition of integrity of the good (packaging and / or its content), in cases where Climatecstore ascertains:

lack of external and / or internal packaging;

the absence of integral elements of the product (accessories, cables, manuals, parts, etc.);

damage to the product for reasons other than transportation.